ATLANTA, May 05, 2020 (GLOBE NEWSWIRE) — Crawford & Company® (NYSE: CRD-A and CRD-B), the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, today announced its financial results for the first quarter ended March 31, 2020.
The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock (CRD-A) than on the voting Class B Common Stock (CRD-B), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRD-A must receive the same type and amount of consideration as holders of CRD-B, unless different consideration is approved by the holders of 75% of CRD-A, voting as a class.GAAP Consolidated Results
First Quarter 2020Revenues before reimbursements of $237.5 million, compared with $247.1 million for the 2019 first quarter
Net (loss) income attributable to shareholders of $(11.4) million, compared with $6.1 million in the same period last year
Diluted (loss) earnings per share of $(0.21) for CRD-A and $(0.23) for CRD-B, compared with $0.12 for CRD-A and $0.10 for CRD-B in the prior year first quarterNon-GAAP Consolidated Results
First Quarter 2020Non-GAAP results for the 2020 first quarter have been presented on a constant dollar basis to 2019 and exclude the non-cash pretax goodwill impairment of $17.7 million and pre-tax restructuring costs of $5.7 million. Non-GAAP consolidated results for the 2019 quarter contain no adjustments.Revenues before reimbursements, on a non-GAAP basis, of $238.8 million, compared with $247.1 million for the 2019 first quarter
Net income attributable to shareholders, on a non-GAAP basis, totaled $1.0 million in the 2020 first quarter, compared with $6.1 million in the same period last year
Diluted earnings per share, on a non-GAAP basis, of $0.03 for CRD-A and $0.01 for CRD-B in the 2020 first quarter, compared with $0.12 for CRD-A and $0.10 for CRD-B in the prior year first quarter
Consolidated adjusted operating earnings, on a non-GAAP basis, were $7.0 million, or 2.9% of non-GAAP revenues, in the 2020 first quarter, compared with $14.7 million, or 5.9% of revenues, in the 2019 first quarter
Consolidated adjusted EBITDA, a non-GAAP financial measure, was $16.7 million, or 7.0% of non-GAAP revenues, in the 2020 first quarter, compared with $21.1 million, or 8.5% of revenues, in the 2019 first quarterManagement CommentsMr. Harsha V. Agadi, president and chief executive officer of Crawford & Company, stated, “While we saw solid momentum from new business wins, claims volume in the first quarter continued to be impacted by benign weather and a slowdown in certain areas of the business related to reduced commercial activity as COVID-19 spread across the globe. In addition, even though there were incremental claims from the weather-related surge events in Australia and the U.K., as expected, the lower number of absolute surge events we experienced in 2019 carried into the first quarter. These factors helped trigger a goodwill impairment in the quarter. However, our team continued to build the sales pipeline, albeit at a slower pace, demonstrating Crawford’s resilience despite the current economic conditions. Crawford entered the COVID-19 crisis with a strong financial position with low debt and solid liquidity. In the face of this unprecedented volatility, we continue to make prudent investments in the business to attract, acquire and more seamlessly serve clients through the enhancement of our IT infrastructure, as our scale will undoubtedly serve us in the future.”Mr. Agadi concluded, “Late last month, we announced that Rohit Verma will be stepping into the role of chief executive officer of Crawford & Company and Joseph Blanco will assume the role of president, each effective May 15th. I believe the Company will thrive under Rohit’s leadership as his deep industry expertise, combined with his operational prowess and vision for the business will prove critical as we execute our long-term strategy. Joseph is a proven leader who embodies our core values and brings incredible experience to his role. I am thankful for the nearly five years I have served as president and chief executive officer and am proud of what we have achieved. I look forward to sharing in Crawford’s success going forward as a Director of the Company.”Segment Results for the First QuarterCrawford TPA SolutionsCrawford TPA Solutions segment revenues before reimbursements were $96.9 million in the 2020 first quarter, decreasing from $97.8 million in the 2019 first quarter. Absent foreign currency rate fluctuations of $(0.3) million, first quarter 2020 revenues would have been $97.3 million, down 0.5% from prior year first quarter.Excluding centralized indirect support costs, gross profit decreased to $23.2 million, or a gross margin of 24.0% in 2020 from $25.5 million, or a gross margin of 26.0% in 2019. After allocation of indirect costs, Crawford TPA Solutions recorded operating earnings of $6.3 million in the first quarter of 2020 representing an operating margin of 6.5% compared with $6.7 million, or 6.9% of revenues, in the 2019 first quarter.Crawford Claims SolutionsCrawford Claims Solutions revenues before reimbursements were $77.6 million in the first quarter of 2020, decreasing from $83.3 million in the first quarter of 2019. Absent foreign currency rate fluctuations of $(0.6) million, first quarter 2020 revenues would have been $78.2 million, down 6.1% from the prior year first quarter.Excluding centralized indirect support costs, gross profit decreased to $13.8 million, or a gross margin of 17.8% in 2020 from $17.1 million, or a gross margin of 20.5% in 2019. After the allocation of indirect costs, the segment had an operating loss of $(3.7) million in the 2020 first quarter compared with an operating loss of $(0.3) million in the first quarter of 2019. The operating margin was (4.7)% in the 2020 quarter and (0.4)% in the 2019 quarter. The first quarter 2020 goodwill impairment was related to the Crawford Claims Solutions segment.Crawford Specialty SolutionsCrawford Specialty Solutions revenues before reimbursements were $63.0 million in the first quarter of 2020, down from $65.9 million in the same period of 2019. Absent foreign exchange rate fluctuations of $(0.3) million, revenues would have been $63.3 million for the three months ended March 31, 2020, decreasing 4.0% compared with prior year first quarter revenues.Excluding indirect support costs, gross profit decreased to $19.0 million, or a gross margin of 30.2% in the 2020 quarter, from $22.4 million, or a gross margin of 34.0%, in the 2019 period. After allocation of indirect costs, operating earnings were $7.0 million in the 2020 first quarter compared with $12.2 million in the 2019 period. The segment’s operating margin for the 2020 quarter was 11.0% as compared with 18.5% in the 2019 quarter.Unallocated Corporate and Shared Costs and Credits, NetUnallocated corporate costs, net were $2.6 million in the first quarter of 2020, compared with $3.9 million in the same period of 2019. The decrease for the three months ended March 31, 2020 was due to a decrease in defined benefit pension expense and other administrative costs.Goodwill ImpairmentWe recognized a non-cash goodwill impairment in the 2020 first quarter, totaling $17.7 million, related to our Crawford Claims Solutions segment, due to lower forecasts in that reporting unit and a decrease in our market capitalization. This charge was partially offset by a $6.9 million reduction in income tax expense and $1.7 million credit in noncontrolling interest expense, for a net impact of $9.1 million, or $0.18 per share. Due to the non-discrete income tax treatment of the goodwill impairment, we anticipate the income tax benefit of the impairment to normalize during the remainder of the year, resulting in a lower full year income tax benefit.Restructuring CostsWe recorded restructuring costs of $5.7 million in 2020, related primarily to severance and other termination costs in an effort to consolidate and streamline various functions of our workforce. These costs were partially offset by a $2.4 million reduction in income tax expense, resulting in a net impact of $3.2 million, or $0.06 per share.COVID-19We estimate that COVID-19 negatively impacted our revenues by $3.5 million and operating earnings by $1.8 million in the three months ended March 31, 2020. We expect the ongoing global economic slowdown resulting from COVID-19 could have a material impact to our results of operations, financial condition, and cash flow in one or more future quarters.Balance Sheet and Cash FlowThe Company’s consolidated cash and cash equivalents position as of March 31, 2020, totaled $83.1 million, compared with $51.8 million at December 31, 2019 as the Company accessed its revolving credit facility to increase its cash on hand as a result of the current economic conditions. The Company’s total debt outstanding as of March 31, 2020, totaled $227.1 million, compared with $177.0 million at December 31, 2019.The Company’s operations used $8.0 million of cash during 2020, compared with $0.5 million provided in 2019. The decrease in cash provided by operating activities was primarily due to an increase in pension contributions and lower operating earnings. Free cash flow decreased by $12.7 million compared with 2019, reflecting higher capital expenditures in 2020 compared with 2019.The Company made $3.0 million in contributions to its U.S. defined benefit pension plan and $0.2 million to its U.K. plans for 2020, compared with no contributions to the U.S. plan and $0.2 million to the U.K. plans in 2019.During 2020, the Company repurchased 155,351 shares of CRD-A and 161,459 of CRD-B at an average cost of $8.42 per share. The total cost of share repurchases during 2020 was $2.7 million. The Company has decided to place a hold on its current share repurchase plan for the foreseeable future in order to preserve capital.2020 GuidanceAs announced in our April 6, 2020 press release, Crawford & Company has withdrawn its 2020 guidance provided on the Company’s fourth quarter and full year 2019 earnings call on March 5, 2020. Crawford & Company will provide additional business updates during its first quarter 2020 earnings call.Conference CallAs previously announced, Crawford & Company will host a conference call on May 6, 2020 at 8:30 a.m. Eastern Time to discuss its first quarter 2020 results. The conference call can be accessed live by dialing 1-800-374-2518 and using Conference ID 3377243. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, http://www.crawco.com. The call will be recorded and available for replay through June 6, 2020. You may dial 1-855-859-2056 to listen to the replay.Non-GAAP PresentationIn the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring costs, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests.Gross profit is defined as revenues less direct expenses which exclude indirect overhead expenses allocated to the business. Indirect expenses consist of centralized administrative support costs, regional and local shared services that are allocated to each segment based on usage.Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with recurring adjustments for depreciation and amortization, net corporate interest expense, income taxes, stock-based compensation expense and foreign exchange fluctuations. Additionally, adjustments for non-recurring expenses for goodwill impairment and restructuring costs have been included in the calculation of adjusted EBITDA.Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, certain unallocated professional fees, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.Income taxes, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment’s operating activities on a consistent basis.A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. The following table illustrates revenue as a percentage of total revenue for the major currencies of the geographic areas that Crawford does business:Following is a reconciliation of segment and consolidated operating earnings to net (loss) income attributable to shareholders of Crawford & Company on a GAAP basis.Following is a reconciliation of net (loss) income attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA.Following is a reconciliation of operating cash flow to free cash flow for the three months ended March 31, 2020 and March 31, 2019:Following are the reconciliations of GAAP Revenue, Operating Earnings, Pretax (Loss) Earnings, Net (Loss) Income and (Loss) Earnings Per Share to related non-GAAP Adjusted figures, which reflect 2020 on a constant dollar basis before goodwill impairment and restructuring costs. There were no such adjustments applicable to the 2019 period.
(1) The income tax impact of goodwill impairment and restructuring costs is based on the estimated annual effective income tax rate. Due to the non-discrete income tax treatment of the goodwill impairment and restructuring costs, we anticipate the income tax benefit to normalize as income is earned during the remainder of the year, resulting in a lower full year income tax benefit.Following is information regarding the weighted average shares used in the computation of basic and diluted (loss) earnings per share.(1) The Company had a net loss for GAAP reporting during the first quarter, resulting in no additional dilutive securities added to the basic weighted average shares in calculating diluted weighted average shares for GAAP reporting as their impact would be anti-dilutive. As the Company has Non-GAAP positive net income for the quarter ended March 31, 2020, these dilutive securities were added back to calculate Non-GAAP earnings per share.Further information regarding the Company’s operating results for the quarter ended March 31, 2020, financial position as of March 31, 2020, and cash flows for the quarter ended March 31, 2020 is shown on the attached unaudited condensed consolidated financial statements.About Crawford & CompanyBased in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates with an expansive global network serving clients in more than 70 countries. The Company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B. The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class. More information is available at www.crawco.com.Earnings per share may be different between CRD-A and CRD-B due to the payment of a higher per share dividend on CRD-A than CRD-B, and the impact that has on the earnings per share calculation according to generally accepted accounting principles.FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
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(In Thousands, Except Per Share Amounts and Percentages)nm = not meaningful
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CONDENSED CONSOLIDATED BALANCE SHEETS
As of March 31, 2020 and December 31, 2019
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(In Thousands, Except Par Values)
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SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSES
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(In Thousands, Except Percentages)Three Months Ended March 31,(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring costs, and certain unallocated corporate and shared costs and credits. See pages 4-5 for additional information about segment operating earnings.
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SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT AND INDIRECT COSTS
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(In Thousands, Except Percentages)Three Months Ended March 31,(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring costs, and certain unallocated corporate and shared costs and credits. See pages 4-5 for additional information about segment operating earnings.
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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
Year Ended March 31, 2020 and March 31, 2019
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