SUNNYVALE, Calif., Aug. 11, 2020 (GLOBE NEWSWIRE) — eGain (NASDAQ: EGAN), a leading provider of omnichannel customer engagement solutions, today announced select preliminary unaudited financial results for its fiscal 2020 fourth quarter and full year ended June 30, 2020.
“We are pleased to report another quarter with record SaaS revenue, strong bottom-line results and solid bookings,” said Ashu Roy, eGain’s CEO. “While the short-term economic outlook is uncertain given the COVID-19 pandemic, we are bullish thanks to accelerating demand for digital customer engagement and our product leadership.”Fiscal 2020 Fourth Quarter Preliminary Financial ResultsSaaS revenue is expected to be in the range of $15.3 million to $15.5 million, up 32% to 34% year over year.SaaS and professional services revenue are expected to be in the range of $16.9 million to $17.2 million, up 28% to 30% year over year.Total revenue is expected to be in the range of $18.7 million to $19.0 million, up 11% to 13% year over year.GAAP net income is expected to be in the range of $1.9 million to $2.2 million, or $0.06 to $0.07 per diluted share.Non-GAAP net income is expected to be in the range of $2.4 million to $2.7 million, or $0.07 to $0.08 per diluted share.Cash provided by operations for the quarter is expected to be in the range of $5.3 million to $5.6 million.Fiscal 2020 Full Year Preliminary Financial ResultsSaaS revenue is expected to be in the range of $56.6 million to $56.8 million, up 26% to 27% year over year.SaaS and professional services revenue are expected to be in the range of $63.1 million to $63.4 million, up 21% to 22% year over year.Total revenue is expected to be in the range of $72.4 million to $72.7 million, up 8% year over year.GAAP net income is expected to be in the range of $6.9 million to $7.2 million, or $0.22 to $0.23 per diluted share.Non-GAAP net income is expected to be in the range of $9.0 million to $9.3 million, or $0.28 to $0.29 per diluted share.Cash provided by operations for the year is expected to be in the range of $13.7 million to $14.0 million.eGain’s management is scheduled to meet virtually with investors and participate in a “fireside chat” at the 23rd Annual Oppenheimer Technology, Internet and Communications Conference on August 11th and 12th. The fireside chat will be webcast live on August 11th at 10:00 am PT and will also be available for replay via the investor relations section of the Company’s website at egain.com.These results are based on preliminary information and are subject to change. The Company will release its final financial results for its fiscal 2020 fourth quarter and full year ended June 30, 2020 and host a conference call and webcast after market close on September 2, 2020. The time and access details for the conference call and webcast will be provided in advance of this date.Non-GAAP Financial MeasuresThis press release includes non-GAAP net income as supplemental information relating to our operating results. Non-GAAP net income is defined as net income adjusted for stock-based compensation expense and amortization of acquired intangible assets. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles and may be different from non-GAAP measures used by other companies. eGain’s management uses these non-GAAP measures to compare the Company’s performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing the Company’s financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in its financial and operational decision-making. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate the Company’s business.About eGain
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