GUELPH, ON–(Marketwired – June 02, 2016) – Scotiabank unveiled the first of two new branch formats designed to provide customers an experience that best meets their evolving banking preferences. The first Scotiabank Express
branches are now open to customers in both Guelph, Ontario, and Montreal, Quebec. The first Scotiabank Solutions branch will open in a few weeks. These new format branches offer innovative digital tools and friendly, knowledgeable employees equipped with tablets to assist customers and provide valuable advice and support. They will complement the existing network of branches and other banking channels to provide our customers with a choice in how they do their banking.
WHAT:
Scotiabank Express new concept branch
Offering the latest digital tools and self-service options for customers to complete their everyday banking needs, whether they are looking to transact or get a helping hand from an employee.
WHEN:
Now open to the public
WHERE:
Scotiabank Express
Stone Road Mall
435 Stone Road W.
Guelph, ON
HOURS:
New flexible hours tailored to the community
Monday – Friday: 10:00 a.m. – 8:00 p.m.
Saturday: 9:30 a.m. – 4:00 p.m.
“We are committed to providing a network of banking channels that enable customers to bank how they want, when they want,” said Stephen Gaskin, Senior Vice President, Ontario Region at Scotiabank. “Our Scotiabank Express branch is the first of two new branch formats that are designed with our customers’ needs in mind — offering them easy access to the digital tools they need to make every day transactions, quickly and efficiently. We are delighted that Guelph is one of the two new locations for the roll-out of these new branches.”
The Scotiabank Express branch offers digital tools and self-service options to complete everyday transactions quickly and efficiently. This branch format provides customers with easy access to the tools they need to make day-to-day transactions — including opening a bank account, applying for a credit card, managing accounts and more, with Scotiabank employees available to work alongside customers to meet their everyday banking needs.
The first Scotiabank Solutions
branch will open in Guelph, Ontario in July. Scotiabank Solutions is an innovative advice and learning branch — an inviting space that meets the needs of customers who come to the branch for financial advice, to meet with a Scotiabank advisor and to learn and explore the services and tools available to help them reach their financial goals.
“The way that customers use the branch is changing, and we’re changing too,” said Maria Theofilaktidis, Executive Vice President, Retail Distribution, Canadian Banking at Scotiabank. “Our branches remain a cornerstone of our distribution strategy at Scotiabank, and these new branch formats are just one example of the investments that we’re making to improve customers’ experiences wherever they choose to do business with us.”
These branches were designed to provide customers with a shared space where they can work together with our team to build their financial plan to become better off.
Both of Scotiabank’s new branch formats will offer new services designed to meet customers’ needs:
Scotiabank Express
- Open a bank account, apply for a new credit card, and take care of any servicing needs.
- Complete everyday transactions quickly and efficiently, with the help of an employee, if needed.
- Enjoy ABMs with US cash withdrawals, the ability to select your combination of cash, and envelope-free deposits with a copy of the deposited cheque on each receipt.
COMING SOON: Scotiabank Solutions
- Free financial classes, tailored to beginner, intermediate, and advanced levels.
- Innovative digital tools to empower Canadians to improve their finances.
- Helpful, knowledgeable employees equipped with tablets.
- New hours tailored to the community.
- ABMs with US cash withdrawals, the ability to select your combination of cash, and envelope-free deposits with a copy of the deposited cheque on each receipt.
About Scotiabank
Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and Asia-Pacific. We are dedicated to helping our 23 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of more than 89,000 employees and assets of $895 billion (as at April 30, 2016), Scotiabank trades on the Toronto (TSX: BNS) and New York Exchanges (NYSE: BNS). Scotiabank distributes the Bank’s media releases using Marketwired. For more information, please visit www.scotiabank.com and follow us on Twitter @ScotiabankViews.
For media enquiries only:
David Rowney
Public, Corporate and Government Affairs
Scotiabank
(416) 933-3056
david.rowney@scotiabank.com