Intrado Life & Safety Announces Free Interim TXT29-1-1 Relay Solution, Broadening Coverage Across the Nation

OMAHA, Neb., May 26, 2020 (GLOBE NEWSWIRE) — Intrado Corporation (“Intrado” or the “Company”), a global leader in technology-enabled services, today announced it will enable its Emergency Communications Relay Center (“ECRC”) to provide its TXT29-1-1^® Relay solution to PSAPs that have not yet deployed a direct text-to-911 service. This interim solution accelerates text-to-911 coverage across the country and provides individuals the ability to contact 9-1-1 without using a voice call.

During these unprecedented times, mounting data suggests that there has been a significant increase in domestic violence, driving a greater need for a caller to reach 9-1-1 discreetly without using voice. Intrado estimates nearly half of all PSAPs in the United States have not yet implemented texting as a means to initiate a 9-1-1 response. Intrado, a trusted provider of 9-1-1 systems, services, and infrastructure across North America for over 40 years, was the first to offer a text-to-911 solution for both PSAPs and wireless carriers and is currently the largest provider of text-to-911 services for public safety nationwide.

With the Interim TXT29-1-1 Relay solution, text-based emergency requests are processed by Intrado’s ECRC, which is staffed by a team of highly trained 9-1-1 telecommunicators who handle thousands of 9-1-1 calls each month. Intrado’s ECRC team will act as the communication relay between the text originator (via text) and the PSAP’s personnel (via phone).